This is clearly extorting money from clients with misleading and dodgy sales tactics.
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She did not explain how to get access to any of the value added services she will be paying for. She quickly said a couple of things right at the end that added probably R300 to her bill with my mother clearly not hearing what she is saying and saying OK after the sales agents uses cleverly placed tie downs. This is again blatantly misleading a client. But forgot to mention after 6 months you pay something like R149 p/m.
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She told her, you get free funeral cover for 6 months. During the last 2 min of the call, she sold my mother a whole bunch of items that was not relevant one after the other. The agent went as far as telling her she must just remember to cancel her Telkom data package and said “To cancel your Telkom line, here is OUR cancellation line number” This gave her the impression the lady was from Telkom as she said here is our cancelation number, not their cancellation number. This is obviously the modus operandi of a scammer. (The sales person did not know who her providers was, or how much she paid monthly) At the time, she was with a provider that was by far the cheapest. Secondly, the agent said it will be cheaper. This was a blatant lie and extremely misleading as it’s physically impossible to get faster internet on the ailing Telkom infrastructure in her area. She was already at the maximum possible bitrate with an unshaped, capped account. This is a 100% false statement as her infrastructure does not allow for faster internet due to the distance from the exchange. (Her ADSL line is with Telkom, her data was with another ISP.) The agent said her internet will definitely be faster. The sales person asked her if she is with Telkom, she said yes but she does not know what package. The first thing I noticed was they gave her the impression that they are from her existing provider and want to offer her a better deal with faster internet for less money. Firstly, MWEB is scamming clients on many levels. I found one of the companies deducting money from her account and after weeks of struggling they gave me the call recording. I have since investigated the matter as we realized there are a myriad of unknown debit orders on her account all linked back to this dodgy sale. In 2014, MWEB cold phoned my unsuspecting elderly mother to offer her a data contract.
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